Pet-Friendly Hotels With Jacuzzi in Room in US

-Room was not ready on time, didn’t get to my room until close to 5pm

-Pond trail was full of mosquitoes so it was memorable for the wrong reason. Being bug spray if it rained heavily prior to arrival.

-Came here for their dinner experience but was told their restaurant was fully booked by the time our room was ready. Ensure you call ahead of time.

-Onboarding: need to be consistent, some guest are treated with champagne at check in while others are not.

The downturn service was phenomenal, although the gentlemen came two hours after checking in, he was very professional, down to earth and accommodating.

The pool staff were very attentive. The pool furniture was nice and included clean fresh towel covers.

The issues began with our room. Although the property was stunning for the holidays, the room itself was disappointing. There was a large crack in the ceiling, spills on the drapes, a non-functional bedside lamp, a broken charging dock, and a loose drain plug that made the bathtub unusable. Additionally, we experienced delays in receiving service. We had to call the bellman twice—initially with no estimated time of arrival, and when they did not show up within 10-15 minutes, we called again. This delay impacted our schedule, as we were heading to a soccer tournament.

The outdoor Christmas event, while visually lovely, was poorly organized. There were no clear signs for ordering food or drinks, and the food was left uncovered in open containers, making it seem unsanitary. The disorganized setup, with items scattered around and trash left on the bar top, detracted from the overall experience. Bartenders had to walk to the far end of the event to retrieve alcoholic beverages, which caused significant delays. Ultimately, we decided to leave the property for food and drinks. This level of disarray is unacceptable for a five-diamond resort. Additionally, the food area was poorly maintained, with flies present, and there was a noticeable lack of staff to assist guests.

There were, however, a few positive aspects during our stay. The arrival process was seamless, from the guard gate to the bellman, and the front desk agent who walked us to the elevators. The bartenders were friendly, and the staff at Cent-ani were exceptional, going above and beyond to help us stay within our Food & Beverage credit. The bartender at the clubhouse was also wonderful and demonstrated service fitting for a five-diamond resort.

Unfortunately, despite addressing these issues during check-out and showing photos of the room’s condition, we received no apology, acknowledgment, or even a simple thank you for our stay. As hospitality professionals ourselves, this lack of response was especially disappointing. We had hoped for an experience that matched the reputation of your hotel, but instead, the service fell short of expectations for a five-diamond resort.

Additionally, there was confusion with charges on our debit card. The front desk agent agreed to remove a charge for an unauthorized tip back to the room, as we had paid tips in cash, and also removed valet charges. He mentioned a manager would reach out to discuss the issues, but we never heard from anyone. Despite multiple follow-up calls on 12/10 and 12/18, and an email sent after our phone conversation on 12/18, providing a receipt from Cent-ani showing our total was under the Food & Beverage credit and should have been covered, along with the bank charge details, the issue remains unresolved. We are still waiting for an explanation regarding the unexplained charge on our account after receiving our final bill at check-out.

As hospitality professionals with 17 years of experience, we are particularly disappointed by this stay. Unless the hotel addresses these concerns, we do not foresee returning. We had hoped for a high-quality experience that reflected the reputation of your hotel and the standards of a five-diamond resort, but instead, we feel the overall service and room conditions fell short of expectations.

This has forced us to leave the hotel to find suitable meals, which is quite inconvenient and diminishes the overall experience of staying here. Expanding the vegetarian offerings would not only enhance guest satisfaction but also cater to a growing number of travelers who follow plant-based diets. Thank you for considering this suggestion.

Upon arrival, the receptionist was friendly and professional. The room was spacious, clean and organised. However, I felt it’s a bit dusty and my allergies started acting up. Also, the pillows were not too comfortable.

Room service was great, concierge (Stephanie) was very helpful and nice.

The swimming pool was great, love the service and the location. The place is kids friendly and provide amazing activities for family.

Food was good and high-quality, however, not a lot of options.

Overall, we are definitely going back, and I recommend this place for family vacation.

Was in town for a conference near gaslamp, found it easy to come and go from here to there. Great experience, will absolutely be back

Wife and I just had a really awkward check in experience (emphasis on the bad check in) I won’t get into here. We also had a giant spider and spider webs in our room. Older hotel, not quite our scene.

Absolutely stay here, I’d bet if you went, there’s a 90% chance you’re giving it 5 stars!!!

Lunch offered flexibility, allowing guests to dine by the pool or at the restaurant. Food was over prices but I lived what I ordered fish taco.

Moving between the pools was easy, with the option of using a cart or walking a short distance.

I was even able to finish a zoom meeting while I was there.

If you’re looking for a comprehensive escape, it’s worth considering.