Livonia Hotels with Jacuzzi in room

First the good: The staff are amazing. They are kind and have great service skills. They are doing the best with the tools they’ve been given.

Now the bad: This is a hotel that has managed to stay open because there are good people employed there. It is not particularly clean, it is not particularly safe, The furniture in the rooms is old and the laminate is peeling away. The baseboards and corners are dirty. The first room that I was in smelled putrid, and I was unable to sleep as a result. The TV stand had smears of an oily substance, and the bathroom counters felt gritty. When I went to the front desk to let them know that I wasn’t happy I wasn’t offered another room. The next morning, I told the front desk that I wanted to check out and go to another hotel and I was shown another room that was acceptable. When I asked the general manager to refund me for my first night, he refused.

This hotel benefits from being subpar. It doesn’t exist to provide a safe restful place. It exist to make money and benefit from the lack of care provided to the facility. Furthermore, based on the fact that they are short staffed in housekeeping, I can imagine that they also benefit from paying poorly.

Unfortunately, when we book rooms at this hotel, we are perpetuating a corrupt system. The general manager cuts corners to increase profits. This culture of doing business is the foundation of the decline of American Society. We continue to make the rich richer, We encourage poor business practices by supporting businesses that have no integrity and we allow good people to be taken advantage of.

Be a part of positive change. Don’t support slumy hotels who only care about taking your money.

The general manager, Mr. AL karakushe, will cut and paste a response to this review and will not offer a meaningful response. He will offer his phone number and then refuse to take your call.

My stay here was an absolute nightmare. When I arrived, there was no one at the front desk—I had to wait 30 minutes before someone finally showed up and casually mentioned he was “out for lunch,” with no apology whatsoever.

The staff was rude and unprofessional. One employee, Bri, was yelling at customers’ children in the breakfast area. The person serving food clearly lacked basic manners and training.

On my third night, I couldn’t even get into my room. It took over 4 hours for the issue to be resolved, and during that time, no one offered a replacement room or any assistance.

While I was at the front desk, two other guests were also there complaining about no hot water, and the staff admitted they had been “dealing with it since morning.”

This hotel is extremely poorly managed. I would never stay here again and strongly advise others to avoid it.

Would you like a shorter or more casual version for platforms like Google or Yelp?

The good: Rooms are nice. Nothing fancy but clean and has everything you need. Pool area is reasonably warm. Morning complementary breakfast has all of the standard items and they keep it stocked. There are 4 EV charges on site which is a nice benefit. Staff is friendly.

The bad: I pre-paid for 3 nights. Arrived at 1:00am after a day of travelling and was told “can’t check you in due to the Best Western system being down”. We were told they had no other way to check us in to a room, so we would need to wait in the lobby until the system came back up — they had no idea how long it would take. Finally at 2:30am we get a room. The room had an open window and heat had been off, so the room was 30 degrees. A bad night as it took hours to warm up.

Upon checkout I inquired about the first night being refunded. I was told “they couldn’t do that because we spent the night”. The GM said we “could have left and gone to another hotel” — which we really could not have done as we had pre-paid, that option was not offered to us, and it was 1am?!? They agreed to “refund $50”, but only $30 was actually refunded. To me ethics mean a lot. This whole event and how they handled it dampened an otherwise pleasant stay.

The hotel really needs to develop a backup method to check people in when their system is down.

The food was not properly prepared. The hash browns were extremely hard. The French toast were hard. The batter for the pancakes were too watery and came out super thin which had the area smelling burnt. The area was not kept and the tables and floors were not clean.

Please be consistent with thoroughly cleaning the rooms and breakfast area. Please address the lack of professional attitudes of some of the staff.

Please, I appreciate if someone could look into this reoccurring issue. Thank you!

The bathroom is big enough with all the necessities, good shower beds are clean too and there is stores near. It’s also quiet place so perfect for people who don’t like noisy places.

I do recommend it, especially for the price, you will not regret it.

The hotel is scheduled to be renovated. At the moment the air conditioning in the lobby was not working. I had a first floor room and the air conditioning was fine there. Bed was comfortable.