Black Hawk Hotels with Jacuzzi in room

They charge me completely wrong on our upgrade, and basically refused to correct their problem! And different front desk gave me completely different number on the upgrades and refused to take any responsibility but force you to pay!

Totally horrible experience overall….

Well, here is the update, when we checked out, they charged me wrong again, totally ignored what they have promised. I even have them printed out when I’m checking in on how much they will charge at the end, and today when we checked out, they charged wrong again!!!!!! As if those two hours at check in is all wasted.

DO NOT WASTE YOUR TIME AND MONEY AT THIS HORRIBLE HOTEL! They will do everything they could to rip you off.

They charge me completely wrong on our upgrade, and basically refused to correct their problem! And different check in people gave me completely different number on the upgrades and refused to take any responsibility but force you to pay!

Totally horrible experience overall….

Well, here is the update, after the stay, they charged me wrong again, I even have them printed out when I’m checking in on how much will they charge at the end, and today when we checked out, they charged wrong again!!!!!! As if those two hours at check in is all wasted.

DO NOT WASTE YOUR TIME AND MONEY AT THIS HORRIBLE HOTEL! They will do everything they could to rip you off.

The casino itself is aesthetically pleasing, and the rooms are of excellent quality. However, I would strongly advise against visiting if your primary interest is table gaming. My experience at the blackjack tables was extremely disappointing. The dealers made an error that almost cost me $200, which I fortunately caught in time. This was just one of the four errors by the dealers last night. Their lack of expertise was evident, and the overall service was severely lacking.

Over the course of eight hours, I was served no more than four drinks, which speaks to the inadequate level of service provided by the waitstaff. Additionally, the dealers admitted that the casino is poorly managed, which was further confirmed by my negative experience. In a particularly troubling instance, I drew six aces in blackjack, but was prevented from splitting them after four – this has never happened to me before, but this was a total buzz kill.

The overall experience was disheartening, and I quickly realized that I would not be returning. While I appreciate the standard canned responses about improving service that usually comes with review responses, what would truly demonstrate a commitment to customer satisfaction is compensating for this negative experience with appropriate offers and chips. As someone who has frequented casinos worldwide, I can confidently say that the table gaming experience at this establishment falls far below acceptable standards, with management and service being particularly poor.

The cons: The drink service in the casino was disappointing. It was my birthday, and in the many many hours we gambled over 2 nights, with money constantly in the machines, we were only approached by a cocktail waitress one time for a single drink each. We tipped well, but didn’t see another waitress the whole night. They also wouldn’t let us use a luggage cart to bring our own luggage up. They kept insisting to use the bell hop. So we had to carry our heavy stuff from the garage to our room, which was a pretty long walk. Lastly, I would’ve loved to have a microwave in the room.
I still highly recommend, and can’t wait to return?

Leaving my original review below because I believe honest reviews help businesses improve. This hotel did that.

Such a disappointment. I would not recommend this place for anyone who expects even decent service.

We reported that the room was not in good condition. A problem with the drains in both the sink and shower caused standing water in bother and the smell of strong sewer gas.

Also, we requested that the room be cleaned – both using the light to indicated it was ready, and requesting at the front desk. The room was never cleaned and stocked. We had to request extra towels, because not enough were provided.

On the second time we reported that the room was not cleaned and the drain was not fixed, Heathers solution was to wave the resort fee.

This stay was not worth half of the price we paid for a premium room for three nights.

We are hoping that management will make this right before we leave tomorrow. As it stands, I strongly recommend that visitors try one of the many nearby options. Can’t really be worse.

5/5 Stars – Breathtaking Getaway at Ameristar Casino Resort Spa Black Hawk!

I recently spent two complimentary nights at the Ameristar Casino Resort Spa Black Hawk, courtesy of Penn Play, and had an unforgettable experience!

Nested in the heart of the Rocky Mountains, our room offered stunning views of the surrounding peaks, the gentle Gregory Creek, and the historic city of Black Hawk. Watching the sunrise over the mountains was truly breathtaking.

The outdoor jacuzzi was the perfect spot to soak in the scenery, relax, and rejuvenate under the stars.

I enjoyed playing the slot machines and video poker games that kept me entertained for hours while i got free drinks. The casino offered a wide variety of games, and the atmosphere was electric.

The on-site restaurant served up delicious eats, and I highly recommend the green chile eggs – it hit the spot! The service was top-notch, and the vibe was chill and laid-back.

Black Hawk’s rich history added to the charm. Did you know:

– Black Hawk was a major mining town in the 1800s, with gold and silver strikes drawing thousands of prospectors.
– The town’s historic district features preserved buildings from the 1860s.
– Gregory Creek, named after John H. Gregory (discoverer of gold in 1859), flows gently through the city.

Will I return? Absolutely! Can’t wait to come back and experience it all again.

Rating: 5/5 Stars

Recommendation: Don’t miss this hidden gem in Black Hawk! Book your stay, soak in the natural beauty, and explore the town’s fascinating history.