Arlington Hotels with Jacuzzi in room

Breakfast. Multiple flavors of batter (chocolate, strawberry, regular) for the TX shaped waffle maker made all the kiddos pretty perky at sunrise. There’s a digital machine that makes espresso, cappuccino, hot chocolate, coffee, etc at the touch of a button. A little light on the protein items, if your diabetic or watching carbs – you’ll not be able to eat much. Hash browns, biscuits and gravy, eggs, cereal, yogurt, muffins, bagels, whole apples, and multiple juices were available.

Laundry…out of order.

Showers were able to get plenty hot, but the pressure was “meh” at best … And the soap/shampoo/conditioner provided didn’t dispense in any usable amount, despite my best efforts.

Staff were all so friendly and kind. Wishing you well. Offering directions around. Extending checkouts without a hassle. Genuinely caring about their jobs.

So here’s my issue, I understand the room was nonrefundable. I was not expecting cash back but sometimes things happen and I am shocked and sorely disappointed that there was no way to accommodate us without taking more money out of our pockets. There was no exception to the rule in which we could’ve gone to our room for the mere 10 hours we had left on our booking? There was no discount code that could have been applied to my husband’s booking so we weren’t paying such an additional amount out of pocket? There was no voucher that could’ve been offered for a free nights stay at a later date? This is not the first time I’ve stayed at this hotel as my parents are elderly and I come down to visit them. I don’t know if it’s common courtesy that has fallen by the wayside or customer service is no longer encouraged, but it was very disheartening during the holiday season.

On top of all that the elevator was broken, but I guess we were supposed to accept that with no qualms.

Pretty decent continental breakfast as long as you don’t pay attention to the posted times in the room and you make it down in time.

Our rooms were on the highway side, which was extremely noisy and woke some in our party up a couple of times. So bring ear plugs & you’ll be fine.

There was a smell of weed all around the premises, but fortunately not in our rooms.

We stopped at the nearby gas station and it did not give us confidence about the neighborhood. It’s a real shame.

But at least it was priced well & it did make it (mostly) worth it as long as you’re willing to put up with the things mentioned above. Change a couple of these things and I would consider adding another star.

4. Shower water ? super slow.
5. Everything is in the room you needed is there. ?
6. ? price is 20% higher than other best Western hotels. Since we stayed in other best western.
7. ? BREAKFAST were average.
Breakfast staff told my child not to mix two types of cereals at once? ? she was always looking at us suspiciously.

You would come out cheaper just going to Super 8 or Motel 6 and get the same or probably better quality than you get here.

Front desk was never helpful or friendly. Actually very rude more than once.

Shuttle driver was texting & playing on cell phone while driving. Nearly ran a light.

Shuttle forgot about us more than once when we had called for a pickup.

Multiple poor experiences with front desk staff. Zero customer service….

I wouldn’t stay here again. & cannot recommend the place.

We didn’t utilize bar/restaurant services. We cannot offer opinions on that portion of hotel.

Hotel’s appearance was decent. Except having a cooler in the lobby for ice. Odd….

Breakfast was decent. However staff not available for assistance in breakfast area…

Disappointing after seeing the exceptionally high ratings for this hotel. Maybe other guests didn’t interact with front desk or shuttle staff….