Irving Hotels with Jacuzzi in room

The day of check-in we get to the rooms (i’m traveling with my parents) and the toilets look like they are toilets in a preschool classroom. My parents have arthritis and its hard for my mom to go that low. I went to the front desk to see if they had any accessible rooms and they told me they don’t have those here. I told them that is weird because all hotels have to have accessible rooms in order to be ADA compliant. She then said they did have 1 room but the toilet will be lower to the ground than the one in the rooms we checked into which didn’t make sense to me? Hilton, why do you guys have such low seated toilets and why are you not ADA compliant? If you are then your staff at this location are liars

I also got stuck in the elevator for 20 min. The call button didn’t work so I had to call my mom and ask her to contact the front desk to let them know but they were rude to her in this situation as well which really pissed me off. The elevator kept bouncing and would not move up to the third floor. I tried pressing the open button but nothing happened. I kept pressing the 3rd floor button since that’s where I needed to be but nothing but shaking. so I tried the second floor and still nothing. I realized I’m still on the first floor and since the open button wasn’t working maybe If I press the 1 it will open. After my 3rd time pressing it, it finally opened so I took the stairs after that.

One night I went downstairs to grab some cold drinks because I was really thirsty and the guy at the desk had me waiting for about 5 min before he acknowledged me. Then he said I have to charge them to my room (not even giving me the choice to pay with my card). I was too tired to object so I said okay and he asked my room number and I told him and he charged my room. I realized he never verified if that was my room. Literally anyone could have given my room number and charge anything to it because they apparently don’t check whose name is associated with it.

Lastly, housekeeping gave us new towels and trash bags but never cleaned the room once during the stay. We were gone often so they had ample time to do so but never did. This didn’t really bother me I just found it odd.

Ultimately this was a horrible stay. The staff was always so nasty, rude, and had attitudes with me and the experience was beyond horrible for us. I was going to just get a new hotel but my parents were exhausted so we toughed it out. We were there for my commencement ceremony so it was only a few days.

I travel a ton and have always enjoyed staying at the Hilton but this put such a bad taste in my mouth I will never stay at another one again.

The grounds were well kept and lots of fun spaces to spend time at outdoors. Our room was pretty nice: very Texan!! The bed is a littler firm for our taste but the shower water pressure definitely made up for that! The bathroom was was all thought out with 2 big windows for natural light. However, the light that shines through at night from the street lamps at night is then replaced by the bright morning sun, so if you’re like us and don’t like that at the crack of dawn, it’s definitely ‘disturbing’.

We agree with what others have said about the snacks/drinks they stock the room with: too many and way overpriced. We were planning on eating at the 2 Mules Cantina but decided to walk across the street to the music center, which was really nice.
Overall our stay was great and would definitely recommend to other people!