Hilton hotels with Jacuzzi in room

No one bothered me while I was there, and it was super quiet. I was invited to a team mate”s home where they hosted a dinner for me one night. In a frantic rush, I stopped by the market to try and find something to give to the host at the last minute. The clerk came from behind the desk and gave me some great advice and directions on how to get to the location! She went out of her way to make my stay special! I forgot to get her name, but she looks like my niece, so I will never forget her or her kindness!

For following below.

*Significant safety risks due to poor parking conditions and lack of clear signage.

*Inadequate guidance led to wandering with belongings and unsafe nighttime walking.

*Dismissive response from the general manager, who showed no concern for improving the situation.

This is just about the following below.

Please note: I haven’t checked into my hotel at the start of this review. So I haven’t even experienced the hotel yet. Part two might be next.

I haven’t even checked into my hotel yet, and I can already say how much I dislike The Starling Atlanta Midtown, Curio Collection by Hilton. The primary issue is the absolutely horrible parking situation, which quickly turned into a frustrating and unsafe experience.
Upon arriving, I parked in the underground garage and immediately encountered a significant lack of signage or guidance on how to get to the hotel. I wandered around the parking lot aimlessly, trying to find an elevator. I asked several other guests, who were just as confused as I was. After walking around for what seemed like forever, I finally found the elevator tucked away near an industrial trash compactor that smelled horrible that was in use. The entrance to the elevator area felt more like entering a prison other than entering whatever I was entering
(NOTE : I don’t even know what it was)

While still struggling to find my way, I was carrying my backpack, which contained government-issued equipment, as well as my suitcase with all my personal belongings. An officer eventually noticed me and tried to assist by directing me to a green door that supposedly led directly to the hotel. However, that door required a keycard, which I didn’t have since I hadn’t yet checked in.
After that failed attempt, I kept walking and finally stumbled upon some escalators, which brought me into a restaurant area. Still lost, I asked another person for directions, but the guidance provided didn’t help much. Desperate to find the hotel, I resorted to using Google Maps, which led me walk around the block with all my belongings at nearly midnight. I was alone on unfamiliar streets with valuable personal and government property, which was not only frustrating but also a clear safety risk.
When I finally made it to the hotel, I spoke with the general manager to voice my concerns. Rather than showing empathy or genuine concern for the situation, he repeatedly gave dismissive rebuttals. He claimed the parking garage was separate from the hotel and out of his control. I suggested that the hotel could at least communicate with the parking management to put signs or provide clearer guidance for guests. Unfortunately, my concerns were met with indifference.
As a Hilton Diamond member (now downgraded to Gold due to recent disappointing experiences with the brand), I expected better. This experience was the final straw. Safety and customer satisfaction should be a priority, but that clearly wasn’t the case here. I strongly urge the hotel to take this issue seriously and implement better directional signage to prevent other guests from going through the same frustrating and unsafe ordeal I experienced.

This place needs a huge update staff and rooms.

The only thing I would recommend is to supply shower caps for women who don’t want to get their hair wet in the rainfall shower fixture.
Overall, it was a wonderful place to stay.

Recently stayed here for two days in May of 2024. Here is what to expect:

The plumbing is insanely loud that you have to cover your ears when you flush a toilet, the sink whines as well when you turn it on. They use industrial strength plumbing that seems odd for a 4-star hotel.

The valet service is not great at all and in my opinion not worth the 75 dollars every night. Upon arrival, we had to take our own bags upstairs. We also stayed at two different five-star hotels in Atlanta for our trip in addition to this hotel and this was more expensive than the 5-star hotels by a lot. The valet staff was often confused, retrieved cars out of order, and never answered the phone during our 2-3 day stay. We always had to walk down to the valet and request it there. The wait was about 15-20 minutes at times. They need a new valet company.

The service was mediocre at best, again, we had to dolly our own bags upstairs on arrival. I would compare it to the likes of a standard Hilton Garden Inn with a valet out front.

The rooms, oh the roomss. This hotel has a wonderful lobby and entrance area, but the rooms were in my opinion, a bait and switch. The instant you get on the elevator the quality goes down. The elevator murals are damaged, the elevator flooring looks hastily installed and is not correctly fitted. Everything from the stained benches by the elevator lobbies, the carpet not edged in correctly in the rooms and hallways, peeling wallpaper in the rooms, water damaged bedside tables, TV remotes not working, the bathroom tub fixtures not attached correctly, or the caulking stained coming off of the tub and the room feeling damp and smelling of mildew. The scariest part in my opinion is the outside elevator doors not closing all the way on the 24th floor. When in the elevator lobby of that floor, you can see and hear straight to the outside….on the 24th floor…curious kids stay clear….

I know what you are thinking, maybe it was just a bad room or a bad floor. I went and actually got a different room on a different floor and same issues. There is a serious quality control and maintenance issue with this hotel as whole.

The only thing this hotel has going for it is the location to the Botanic Gardens and Colony Square. The lobby is a good old bait and switch compared to the rooms. The details truly matter, this is by no means a 4-star hotel. This hotel could have so much potential if the staff and management put in the effort. Your money is better spent elsewhere.

We ended up booking into a different hotel instead of extending at the Starling. I highly recommend staying at the Intercontinental in Buckhead or at the Nobu Hotel. It’s worth the little bit extra money for the amazing service those hotels provide.

I had questions upon check in and the person at the front desk wasn’t knowledgeable and seemed distracted.

Rooms are only supposed to be serviced upon request. I did not request service, but upon return to my room, housekeeping had come in. I had food on the desk that was stored in containers and the housekeeping that I didn’t request threw it out.

When I checked the invoice emailed to me upon check out, I saw that they charged me $1.50 for a local call. I never used the phone!

The hotel is well decorated, but poorly run. It was a much better hotel when it was the W.

Shower pressure was so low a satisfying shower was not to be had. The windows in my room were dirty. The elevators seemed very unoptimized. The hotel restaurant and lobby were very nice.

For the price my expectations are higher and i expected more

The bad: The ice machine did not work on my floor (unless it was intended to actually be a noise machine in which case it worked great!) and the safe in my room did not work either. Reasonably small things but in a hotel at this price point, not really acceptable. Also, I don’t think the door staff/concierge is very friendly. I don’t need a welcome by name every time I come back but being totally ignored seems too far in the other direction. That said, it was just that one team while the rest were quite spectacular.

Overall: I recommend it still. For the price, a decent value and you won’t regret staying here though I won’t claim it’s the best hotel I’ve ever stayed in either.

But, the valet for the car was extremely expensive (given the location- expected). They had several cars lined up and, for some reason, did not move them to the parking garage. Once, we were even told that valet was full and to park the car in a garage close by – they blocked off entrance with cones. But, they eventually let us in after chatting with them.

Late check out even for gold members had limited options and comes with a price tag of up to $100 for 3 hours late check out

The restaurant at this hotel is very nice. They even have a bar. Unfortunately, we didn’t have a chance to eat there.

Location is close to restaurants and very close to the Piedmont Park.

We had paid for the room with a view – some good views but definitely not worth the cost.

Rooms:

The good of the room is a super comfy bed and pillows. Very nice soft lighting provided by the two lights on each side of the bed.

The bad: There is a gap in between the sliding door of the bathroom, there is no bathroom fan, the shower has only a half door so water does splash out but with a towel is easily taken care of.

Other things: The room had a nice decor, curtains for naps and a large window for viewing. There were picture frames highlighting the birds on the wallpaper which was strange considering there was a fake bird in a picture frame as well. The faucet is super loud, as well as the toilet. Which to an extent is a good thing because I don’t think you could clog it.

Breakfast:

The good: DELICIOUS, during our stay which was Friday evening to Sunday morning they had a amazing display of a buffet. The selection did not change from Saturday to Sunday but personally I loved the food but I see how it could get repetitive. The staff are very attentive and polite.

The bad: I feel as if the staff do not get enough credit. We saw multiple guests brush them off and walk away when they were asking simple questions.

In all this experience was amazing. Night life in the city continues into the hotel with music and people in the lobby. I would definitely consider staying here again.