Des Moines Hotels with Jacuzzi in room

The coffee is amazing, the atmosphere feels like home, and the rooms are heavenly. The hot water here is extremely good, especially from the hot tub.

I hope to come back here with my love in the future.

On-site convenient parking
Breakfast
Bar
Pool – so cool! Part of it is outside, how neat is that!

Great Great Great

Dear Manager,

I am writing to bring to your attention an unsatisfactory experience I had with one of your employees at your hotel. While attempting to contact your hotel, I encountered a staff member named Spencer, who was extremely rude and unprofessional. I was placed on hold for at least 20 minutes, several times, without being given a chance to speak at all. Additionally, Spencer hung up the phone on me, which I found to be very disrespectful to me as a guest.

I understand that managing a hotel can be a demanding task, and you may have had other guests to attend to, but as a customer, I believe that respect and multitasking are essential qualities that any hotel employee should possess. However, I regret to inform you that this was not the case with Spencer. His conduct was unprofessional and unacceptable.

Besides, Spencer called me back and demanded to know my name, saying that he had my number. As a guest, this behavior not only felt threatening but also left me feeling uncomfortable and disgruntled. I would like to understand if this was a veiled threat from Spencer?

In light of my experience, I would appreciate it if you could look into this matter urgently and provide appropriate action to ensure that this type of behavior does not repeat itself in the future.

Thank you for your attention to this matter.

Side note – I am trying not to let the loud children affect my review because ‘loud children’ is not something the hotel staff can fix BUT there are some loud children here and they run through the halls at all hours of the night.

After a long day of travel we were greeted with a warm and welcoming smile. Despite a hiccup beyond her control, the woman at the front desk was patient, understanding and worked diligently to help us to get checked in. The hotel itself is excellent. Lovely accommodations and a clean room were a welcome respite for us weary travelers. We will make a point to come back here. Highly recommended.

I was traveling home for the holidays with my dog when all of the roads in southern MN were shut down due to the wind and ice. With the change in plans, I stumbled upon this little gem. Though, only after being turned away at a Wyndham nearby for having a registered service animal (which is illegal). I’m happy I was able to stay at Stoney Creek and the staff were very friendly, despite having to work the day before Christmas Eve and in the sub -20F temperatures, nonetheless.

Only thing I did not like about the room was that they did not have an additional secondary chain/metal bar lock on the door of our room. They did have a deadbolt type lock that is standard in hotel rooms though.

We were told the pool was heated to 84 deg. Year round however, unfortunately it was much colder than that during our stay.

We requested a roll-a-way bed and extra towels/linens. The towels and linens were dropped off, the desk attendant stated yes one was available, she was going to get the roll-a-way bed, then never returned. We had to go down to follow up and all the beds had been taken.

The free breakfast was decently good, the staff were super friendly and attentive to refilling items. Only complaint was there were lots of ants around the coffee creamer/coffee bar.

Overall- we had a good time. We will try a few other hotels in the area before returning.