Baltimore Hotels with Jacuzzi in room

After finally being rescued, management approached us to offer their contact information and promised follow-up. At the time, I was hopeful that this would be handled with the level of care and professionalism one would expect from a luxury brand. Unfortunately, I was wrong. I have since emailed the manager twice with no response. The complete disregard for my situation and lack of accountability is unacceptable.

As someone who has been a loyal customer of this Four Seasons location—frequently dining at their restaurants and utilizing other services—I am deeply disappointed by their failure to address this incident. Not only did this experience ruin my wife’s birthday, but their indifference in the aftermath has made it clear that customer satisfaction is not a priority.

This level of lack of care is disgraceful for a brand that claims to pride itself on luxury and exceptional service. If they can’t handle a major issue like this, it’s hard to trust them with anything. If they can’t even have the decency to respond to a customer who endured such a distressing experience on their property, it’s hard to believe they care at all about their guests.

What truly separates Four Seasons from other luxury brands, in our opinion, is their ability to anticipate your needs and do it with warmth. Many high-end brands offer wonderful service, but with Four Seasons Baltimore, it always feels genuine and never pretentious.

Concierge Michael made sure our welcome was dramatic and endearing, decorating our room in balloons, treats, and well-wishes for my wife and my Anniversary and my daughter’s birthday. Not to mention they graciously upgraded our room to accommodate our family. He’s truly a gem to the hotel.

Is the room the most modern or updated one I’ve ever stayed in? No, but it’s perfectly comfortable, well appointed, and luxurious without being overbearing. The floor to ceiling windows offered a great harbor view and my young kids appreciated the pull out sofa, the huge TV, and the adorable bath mat and step stool they had waiting for us.

Housekeeping and turndown service were always perfectly timed and appreciated. The front desk staff were equally accommodating and you just can’t help but feel relaxed and appreciated at this hotel.

This was a 5-star stay and we can’t wait to be back. But in the interest of candor and fairness, I will say we remember the pool experience being a tad better during our past stays. The pool water was cooler (borderline chilly) than we remember it being, the hot tub wasn’t hot for one of the days, and the service staff were not quite as on point as past stays. We also missed some of the fun treats they used to pass around, perhaps a casualty of the pandemic.

None of that affected the enjoyment of our stay and we can’t wait to return. My family is neither their wealthiest nor most famous clientele, but they still treat us like royalty and make us feel like valued guests.

My wife and I both agree that we like Four Seasons Baltimore more than our stay at Four Seasons Maui! That’s really all you need to know.

Our most recent stay was the night of our wedding, so we got the Harborview Suite that comes with a separate soaking bathtub. I called to request bubble bath to the room and the front desk told me to walk to the 7-11 because they don’t have anymore left. To make matters worse, the Pendry doesn’t offer in-room couples massages or even have a spa on site. Because of that, we booked a couples massage at The Ivy Hotel. Lastly, I ordered 3 boxes of roses to the hotel & they refused to make a design in the room. PS: I just wanted roses in the shape of a heart on the bed. For the price of a suite here, you don’t get much outside of the room itself. Hate to admit it, but The Sagamore Pendry is nothing but a 3-4 star hotel with 5-star pricing.

From the moment we arrived, we were pampered to a level neither of us have encountered in our many years in Baltimore.

The front desk staff provided us with a complimentary upgrade us from the harbor balcony suite we booked, into a much bigger suite, which was the biggest and nicest hotel room I’ve ever stayed in (counting multiple 5-star properties across multiple continents).

Our upgraded suite (like a presidential suite) was so big, it had a wrap-around patio that our wedding photographer used to take some stunning pictures of my wife overlooking the harbor before our first look photos in Fells Point.

Everything about our stay was beyond exceptional. From the valet staff, to the maintenance team who fixed a very minor issue with our Smart TV in our bedroom, to the restaurant and in-room dining staff who were prompt and courteous with our order, to the bartender who gave us a complimentary cocktail one evening after our wedding… staying here was something my wife and I will always remember, and recommend to anyone who wants to experience the best of Baltimore!

I am local to Baltimore and got married last weeked. We couldn’t go on our honeymoon right away so opted instead for a fancy staycation.

Pendry delivered!

This is truly a 5 star experience in the best location in Baltimore. We had an upgrade on our original suite which gave us the perfect space to host the bridal party for hair and makeup and even get some pictures on the gorgeous corner balcony.

Every step of the way, the staff at the pendry made us feel so welcome and taken care of. Everyone there is geniunely friendly and conversational.

Will never forget our wedding weekend there and if you are from Baltimore or beyond looking for the best hotel experience, look no further.

I recently had the pleasure of enjoying a two-night stay at the exquisite Sagamore Pendry hotel in Baltimore , and I must say it was an absolute dream come true. From the moment I stepped foot into the lobby, I knew I was in for a remarkable experience.

The hotel’s attention to detail is simply unparalleled. The interior design is a perfect blend of modern elegance and classic charm, creating an atmosphere that exudes sophistication. Every corner of the property boasts tasteful artwork and stunning architecture, making each step an opportunity for discovery.

The room I stayed in was a true sanctuary of comfort and style. The luxurious furnishings and plush bedding provided a heavenly retreat after a long day of exploring the city. I was particularly impressed with the breathtaking view of the harbor from my window. Waking up to the sight of shimmering waters was a treat for the senses and set the tone for a magical stay.

The staff at Sagamore Pendry are a testament to exceptional hospitality. From the warm welcome upon arrival to the friendly concierge who went above and beyond to ensure I had everything I needed, their attentiveness made me feel like a valued guest throughout my stay. Their knowledge of the local area and recommendations for nearby attractions and dining options were invaluable.

Speaking of dining, the culinary experience at Sagamore Pendry is second to none. The hotel’s restaurant offer a range of delectable options, from gourmet seafood dishes to innovative cocktails. Each meal was a delight, with impeccable service and an ambiance that complemented the flavors perfectly. The attention to quality and presentation was evident in every bite.

Beyond the impressive amenities, the location of the hotel is ideal. Situated on the waterfront, it offers easy access to Baltimore’s vibrant inner harbor and its bustling entertainment district. Exploring the city’s cultural landmarks, indulging in local cuisine, and strolling along the waterfront promenade were just a few highlights of my stay.

In summary, my two-night experience at Sagamore Pendry was nothing short of exceptional. The hotel’s captivating design, attentive staff, exquisite dining options, and prime location make it the perfect choice for a luxurious getaway. If you’re seeking a five-star hotel experience that will leave you with unforgettable memories, I highly recommend Sagamore Pendry Baltimore.